Privacy Policy
Last updated: January 19, 2025
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Introduction
At Lykinsai, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our AI automation services, or interact with our chatbot solutions.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Business information (company name, website, industry)
- Communication preferences and marketing consent
- Project requirements and business needs
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation patterns
- Referring website and search terms used
How We Use Your Data
We use the collected information for various purposes, including but not limited to:
Service Delivery
Providing AI automation solutions, chatbot development, and customer support services tailored to your business needs.
Communication
Responding to inquiries, providing project updates, and sending important service notifications.
Analytics
Analyzing website usage patterns to improve our services and user experience.
Legal Compliance
Complying with applicable laws, regulations, and legal processes.
Third-Party Services
We may use third-party services to enhance our offerings. These services have their own privacy policies:
Analytics Services
- Google Analytics for website traffic analysis
- Hotjar for user behavior insights
Communication Tools
- Email marketing platforms
- Customer relationship management (CRM) systems
AI & Automation
- OpenAI API for AI-powered features
- Cloud hosting and processing services
Payment Processing
- Stripe for secure payment processing
- PayPal for alternative payment methods
Your Rights and Choices
You have several rights regarding your personal information. Depending on your location, these may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Request transfer of your data to another service provider in a structured format.
Right to Object
Object to processing of your personal information for marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data transmissions are protected using SSL/TLS encryption.
Access Control
Strict access controls limit who can view your personal information.
Secure Storage
Data is stored on secure servers with regular security updates.
Important Security Notice
While we implement robust security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protection measures.
Privacy Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us using the information below:
General Privacy Inquiries
privacy@lykinsai.com
Phone
(801) 960-2207
Data Protection Officer
Contact Person
Elijah Lykins
Direct Email
elijahlykins@lykinsai.com
Response Time
We aim to respond to all privacy-related inquiries within 30 days. For urgent matters, please call us directly.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
How We Notify You
Website Notice
We will post the updated policy on our website with a new "Last Updated" date.
Email Notification
For significant changes, we will send email notifications to registered users.
Continued Use
Your continued use of our services after policy updates constitutes acceptance of the changes.
Stay Informed
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
Compliance & Certifications
GDPR Compliant
European General Data Protection Regulation
CCPA Compliant
California Consumer Privacy Act
SOC 2 Type II
Security and availability controls